Shipping and Delivery
No matter where you live, our goal is offer you the best shipping service.
We deliver over thousands orders across the world everyday. But we still keep our levels and provide you our best service at all times.
Receiving time = Processing time + Shipping time
I. Processing time (including: Quality control, Packing & Sorting).
Our handling time is 3-7 business days after your payment has been processed, a tracking number will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.
- All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
II. Shipping Delivery Time:(Maybe little delayed during the COVID-19)
✅ Flat Rate Shipping takes about 7 to 25 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
a) For USA, Canada, Australia customers, it takes about 7 to 15 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.
✅ For Standard Rate Shipping, it usually takes 7 -14 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.
✅ For Expedited Rate Shipping, we ship by DHL, shipping time is 3 - 7 business days.
*Shipping Zone does not include the territories and uninhabited island possessions.
*Delivery delays can occasionally occur.
Something you need to know before ordering:
- For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- fidoai cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
- If your order was mishandled/lost by carrier, you can get your money back via paypal dispute.
- fidoai is not responsible for Customs House Taxes which is happened sometimes according to the Local Regulations.
- If you have any other questions, please contact our customer service: firstname.lastname@example.org . (*Your email will be replied in 72 business hours.)
- All shipping & delivery lead times are estimated by business time.
- Thank you for your patience to read to the last character.
- Thank you for your patience and understanding.